www.helpdeskworld.com is maintained by PRD Software, makers of HelpMaster helpdesk software

Helpdesk world

Help desk, service desk and customer support best-practice, news & events

Welcome to Helpdesk World.

The purpose of this site is to bring you news, information and articles about the helpdesk, service desk and ITSM world.  The focus will always be on practical, real-world information that you can read and implement immediately. 

We cut through the theory and break it down into actionable tasks

However, this doens't mean that we're all business and no play.  The helpdesk industry has a humorous heritage that cannot and should not be separated from the coalface of customer support and IT management.  After all, everyone who has ever worked at this level of the industry has a good story to tell.

Keeping it real, and proud supporters of #Back2ITSM