ITSM and Helpdesk links

Associations

ITSMF (International) - www.itsmfi.org

ITSMF (UK) - www.itsmf.co.uk

ITSMFA (Australia) - https://www.itsmf.org.au/

HDAA (Australia) - www.hdaa.com.au

HDI (US) - www.thinkhdi.com

 

Service Management / Helpdesk conferences

Fusion (US) -  www.servicemanagementfusion.com

Pink13 (US) - www.pinkelephant.com/Pink13

Service Desk Show (UK) - www.servicedeskshow.com

PACRIM Helpdesk (AUS) - www.terrapinn.com/2012/pacrim-it-service-management/index.stm

 

Knowledge Centered Support

Consortium for Service Innovation

Knowledge Centered Support

 

ITIL

ITIL Official Site - ITIL

ITIL Wikipedia - http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library

 

IT Service Management best practice

http://www.best-management-practice.com/

 

Communities

Facebook - Back2ITSM

 

Practicioners

Barclay Rae - UK http://www.barclayrae.com